Shipping & Delivery
SHIPPING & DELIVERY
All orders made on the Jody and Lara website are dispatched from Coventry, UK. We aim to get all orders out on the same day of ordering; however, due to volumes this is not always possible. All deliveries will be sent via Royal Mail and usually take 3-4 working days to arrive, Sunday’s and Bank holidays are not included. Tracking numbers, if applicable, are included in dispatch confirmation emails.
Jody and Lara Ltd cannot be held accountable for parcels delayed to reasons beyond our control, including but not limited to the following:
Customs, service strikes, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, weather, natural disasters, fire, epidemics, Covid 19 restrictions or failure of public or private telecommunications networks.
Countries outside of the European Union may be subject to additional costs to cover international deliveries and duties may need to be paid.
As the recipient, you are liable for all import duties, customs and local sales taxes levied by the country you reside in; payment of these is necessary to release your order from customs on arrival.
The final value of your order does not include any additional duties required. The carrier, prior to delivery, will inform you of the additional duties.
If you refuse to pay the duties to release your order, the order will subsequently be returned back to the Jody and Lara Ltd warehouse and refunded. A shipping & handling fee will be deducted from your refund.
By law, Jody and Lara Ltd is required to state the correct amount paid for any outgoing international package. Any requests to change this information will be denied.
Also on the FAQ page:
I can’t track my order:-
Once you’ve received your shipping confirmation, your tracking details can take up to 24 hours to update. If your tracking details have not updated after 24 hours from the moment it was dispatched, please contact us firstname.lastname@example.org